Warranty
We promise your water filter system for 12 months from the date of delivery (except for the filter element which is assured for 90 days) against all defects in materials and workmanship, when used in compliance with the owner’s manual.
If the product proves to be defective within 12 months from the date of delivery, please contact our customer service. During the quality assurance period, we will replace or repair any part that is deemed to be defective. The product must not have been subjected to tampering, alteration, improper use after delivery, and has not been previously repaired by the manufacturer.
The product is not promised against misuse, use in abnormal operation temperature conditions, conditions outside listed operating parameters or use in commercial operations. We are not responsible for damage in transit and claims for such damage.
If you have any further questions, please visit our website at rorra.com/contact. Our professional team will take care of your problem in a timely manner.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be returned in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@rorra.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rorra.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rorra.com.
